Update for GX 460 Recall Now Available at Lexus Dealers
April 29, 2010
A statement from Mark Templin
Lexus Group Vice President and General Manager
April 29, 2010
“I’m happy to announce that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers nationwide. Our dealers began contacting customers yesterday offering to make arrangements to perform the update, and we expect them to get in touch with most GX owners within one week. With the revision now in place, we are also resuming sales of the 2010 GX 460. We are confident that the update will make the performance of the GX even better for our customers.
“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and correct the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.
“As previously announced, we will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.
“Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987.”