Lexus Leads All Luxury Nameplates in J.D. Power and Associates 2012 Sales Satisfaction Index Study

November 28, 2012
TORRANCE, Calif., Nov. 28, 2012 – Lexus received the honor as the highest ranking nameplate among luxury brands and highest score in the industryin the 2012 J.D. Power and Associates Sales Satisfaction StudySM (SSI) with an overall index score of 737, an improvement of 22 index points from last year. 
“Lexus dealers continue to exceed customer expectations through thoughtful gestures and exceptional service,” said Tim Morrison, Lexus vice president sales and dealer development. “Their efforts resulted in Lexus being the highest ranked brand in SSI for the past two years. We will continue our quest to provide the best customer service and sales experience for our Lexus buyers.”
Lexus was also honored in several other 2012 J.D. Power and Associates studies.  In addition to the SSI, Lexus ranked “Highest in Customer Satisfaction with Dealer Service among Luxury Brands” in the Customer Service Index StudySM, and received the highest score among all nameplates in the Initial Quality Study and Vehicle Dependability Study.  

# # #

Media Contacts
Lexus Public Relations
Allison Takahashi
(310) 468-5315
Note to Editors: Lexus product information and images are available online via our news media web site

study lexus sales satisfaction index

< back

You must be logged in to view this item.

This area is reserved for members of the news media. If you qualify, please update your user profile and check the box marked "Check here to register as an accredited member of the news media". Please include any notes in the "Supporting information for media credentials" box. We will notify you of your status via e-mail in one business day.

Copyright Notice

All materials on this site are for editorial use only. The use of these materials for advertising, marketing or any other commercial purpose is prohibited. They may be cropped but not otherwise modified. To download these materials, you must agree to abide by these terms.